Customer Account Manager

About M1 Composites

M1 Composites is a leader in the engineering, manufacturing, and repair of composite and sheet metal structures for the commercial and defence aviation industry. M1 is a trusted supplier to major airlines and government operators. Our team of highly specialized engineers and technicians have the chance to work on a wide range of aircraft types. This gives them a unique and exciting experience within the industry.

Purpose

The Customer Account Manager is the principal point of contact for the customer, oversees the contractual obligations and manages customer satisfaction. The role comes with a lot of exposure in the company and beyond when called upon to lead RFPs/RFQs.

Objectives:

• Managing repair, manufacturing and engineering projects from RFQs/RFPs to delivery.
• Increasing the volume of business with existing clients and upsell.

Main responsibilities

Customer Account Management:

• Build and maintain long-lasting client relationships.
• Participate in the negotiation of contracts (terms and conditions) and agreements to maximize efficiency and profitability;
• Perform regular reviews of project status with Functional managers / supervisors;
• Monitor earned value of the project evolution (budget spent vs work completed);
• Define recovery actions, identify risks, critical path and mitigate impact;
• Monitor completion of the project up to invoicing stage, gather feedback from the customer based on service provided and produce post-mortem when required;
• Identify new business opportunities among existing customers.

RFPs and RFQs:

• Plan and control execution as per schedule.
• Produce estimates for RFP, RFQ, etc. for new and existing clients;

Your ideal background

• College or bachelor degree in Engineering (aerospace), Business Administration or another related field;
• Minimum of five (5) years of relevant work experience in aerospace;
• Customer service oriented;
• Ability to multitask and work with limited supervision;
• Successful experience in Project Management with proven interpersonal, organizational and presentation skills;
• Solid knowledge of MRO (Maintenance, Repair and Overhaul) a very big asset;
• Comfortable in a fast paced environment;
• Bilingual French and English.